TechBuddy

Introducing TechBuddy: Your AI-Powered Assistant for Smarter Technical Support

In today’s manufacturing and industrial environments, the speed and accuracy of technical support are critical. Whether supporting internal maintenance teams or external customers, the ability to quickly access complex information, such as device documentation, spare parts availability, or service history, is often the difference between hours of downtime and a rapid solution.

That’s where TechBuddy comes in.

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What Is TechBuddy?

An AI-powered assistant built using Retrieval-Augmented Generation (RAG) and running on SAP Business Technology Platform (BTP). It specializes in technical domains such as factory equipment and industrial devices, where documentation is dense, fragmented, and often difficult to understand without domain expertise.

By combining structured SAP data (e.g., product history, inventory levels, work orders) with unstructured sources (like manuals and safety protocols), TechBuddy provides an interactive way to find information, automate support tasks, and preserve institutional knowledge.

Key Capabilities of Techbuddy

1. Chat With Documentation

At its core, Techbuddy is a domain-specialized chatbot that helps users get to answers faster.

2. Maintenance Assistant Powered by SAP Data

Going beyond documentation, TechBuddy pulls live data from SAP S/4HANA to assist with:

This tight integration with SAP systems makes TechBuddy far more powerful than a stand-alone chatbot.

Could TechBuddy boost your business? Request a free demo!

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Example Use Case: Resolving a Device Fault in the Field

Imagine a technician receives an alert that a packaging machine has stalled. With TechBuddy:

Architecture and Core Technologies

TechBuddy combines several key technologies in a “data-in, insight-out” workflow:

■ RAG architecture: Combines local vectorized knowledge with language generation
■ Mistral LLM: high-performance, European leading, language model for smart responses
■ SAP BTP: Core runtime and integration layer Document preprocessing tools: Custom pipelines to prepare and continuously improve the ingestion of large-scale technical manuals
■ Document preprocessing tools: Custom pipelines to prepare and continuously improve the ingestion of large-scale technical manuals

The solution is optimized for industrial documentation and includes implementation tooling that simplifies the integration and iteration process.

Why Not Just Use a Generic Copilot?

Generic copilots like ChatGPT often struggle with domain-specific performance. TechBuddy is built and prompted specifically for manufacturing and industrial documentation. It can process thousands of documents at once and handle nuances that general models miss.

More importantly, success in this space depends on implementation. TechBuddy includes tools to improve document processing if needed, manage how data and documents are handled, and connect directly to enterprise systems, something generic assistants don’t offer out-of-the-box.

From Chatbot to Full End-to-End Assistant

TechBuddy is designed to grow with your business needs. Using modular plugins, you can extend it beyond chat:

These plugins turn TechBuddy from an assistant into a proactive partner in your technical operations.

Architecture details and prerequisites

These plugins turn TechBuddy from an assistant into a proactive partner in your technical operations.

An active SAP BTP Global Account with:
■ Cloud Foundry environment enabled.
■ Subaccount and space configured.

Front-End Layer (User Interaction)
■ Users access the application via a web interface.
■ Access level management: Determines user roles and permissions.
■ SAP Cloud Foundry Apps for hosted UI components.

Back-End Layer (Processing & Intelligence)
■ SAP AI Core / AI Launchpad for LLM Integration: Manages and deploys LLMs (Mistral Large model). Handles secure communication with the agent component.
■ SAP Document Information Extraction (DOX): Pipelines for ingestion, transformation, and chunking of text.
■ SAP BTP Object Store (PDF files, etc.).
■ SAP HANA Vector Engine (vector database): Stores vector embeddings of processed documents for semantic search.

TechBuddy is a step toward intelligent, contextual, and actionable support in complex technical environments. By combining AI with enterprise data, it helps organizations retain knowledge, reduce downtime, and improve customer service, one chat at a time.

Let us know if you’re interested in seeing TechBuddy in action or discussing your use case!