Call Inspector

AI That Audits 100% of Your Calls for Compliance, Directly in Your Cloud

Replace manual call sampling with continuous, explainable, AI-driven call inspection.
Call Inspector automatically analyzes every conversation between your teams and customers, helping you stay compliant, reduce risk, and gain full visibility into how your communication actually works.

Built for scale. Designed for audits. Deployed in your environment.

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The Problem: Manual Call Audits Don’t Scale

If your teams talk to customers, you already know this reality:

× Calls are audited manually
× Only a small sample is ever checked
× Results are subjective and inconsistent
× Compliance issues are discovered too late
× You cannot prove that all communication follows the rules

In regulated and customer-sensitive environments, sampling is not enough.

I've seen this happen in EU banks over and over again:
• Manual QA sampling covers less than 2% of total call volume
• MIFID violations go undetected until regulators audit
• No proactive evidence of compliance oversight

We developed Call Inspector to leverage AI in a compliance-ready way for financial institutions, in your cloud.

David Vopelka│FSI Data & AI Consultant and co-founder at DataSentics, an Atos company
LinkedIn

The Solution

It is a secure, end‑to‑end AI pipeline that transcribes, analyzes, and evaluates every client communication—across calls, chats, and emails—in one place, turning conversations into actionable insights. You define what matters. The AI checks every conversation, continuously reviewing 100% of interactions from unlimited perspectives and flagging potential issues in real time or retrospectively.

✓ Automating Risk, Regulatory & Compliance Oversight
✓ Discovering Sales & Marketing leads and opportunities
✓ Automating Supervision and Quality Control

Trusted by European banks and financial institutions:

Always in Your Cloud

Call Inspector is deployed in your cloud (e.g., Microsoft Azure) for seamless integrations, enhanced security, and full IP ownership. Scale with Databricks for sustainable performance. Leverage Mistral-ready infrastructure for EU sovereignty and GDPR compliance:

Why Call Inspector

100% Data Control

Runs entirely inside your Azure, AWS or Databricks tenant. Your data never leaves your infrastructure.

EU-Based Partner

Built and operated in the European Union with full GDPR compliance by design.

Proven with Financial Institutions

Trusted by European banks and insurance companies for mission-critical compliance.

Regulator-Ready Reporting

Complete audit trail with human-supervised AI decisions for maximum transparency.

How Call Inspector Works

Could Call Inspector increase your revenue? Book a free 30-minute consultation with us.

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Who is Call Inspector for?

Call Inspector supports everyone involved in customer communication:

✓ Compliance teams – full oversight, audit readiness
✓ Operations & team leads – performance and quality insights
✓ Agents & representatives – clear expectations and feedback
✓ Management – real data instead of assumptions
✓ End customers – benefit from fair, compliant, and transparent communication

Applicable across customer-facing roles and customer types:

✓ Banker ✔ Sales rep ✔ Account manager ✔ Support ✔ Retail ✔ Corporate ✔ End customer

Enterprise-Ready by Design

Auditability & Explainability

Every decision is fully traceable. Each result links back to the original transcript, the exact question used, and the model version applied, ensuring explainability, audit readiness, and long-term regulatory trust.

Cost Transparency & Control

Full visibility into processing costs. Clear breakdown by speech-to-text, AI questions, teams, or departments with no hidden fees, making large-scale call inspection predictable and manageable.

Enterprise-Ready Deployment

Deployed directly in your cloud (AWS, Azure, GCP) on Databricks. You keep full data control, meet GDPR requirements, and stay aligned with internal security and enterprise standards.