GenAI Use-Cases in FSI: Boosting Productivity and Transforming Internal Processes



How can financial and insurance industries stay ahead in the rapidly evolving world of generative AI? Join our expert-led webinar, hosted in collaboration with Databricks, to discover how GenAI solutions are revolutionizing internal processes, improving efficiency, and enhancing employee productivity—all while maintaining a competitive edge in the market.

Content highlights:

▪️Key Use Cases in FSI: Automating complex tasks, from extracting data in contracts to building chatbots that streamline internal operations.
▪️Databricks as a GenAI Platform: Tools like Vector Search, LLMs, and Serverless Serving that enable faster, smarter decision-making.
▪️Limitations of GenAI: Understand the challenges, including potential inaccuracies (“hallucinations”), and how to evaluate these solutions effectively.

Speaker:

▪️Marketa Krenkova – AI Engineer, DataSentics
▪️Andreas Jäck – Solutions Architect, Databricks
▪️Timo Bohnstedt – GenAI Solutions Architect, Erste Digital


Timestamps:
00:06 | General Introduction
01:35 | Generative AI Tools and Applications in Databricks
07:54 | Use Cases for Generative AI in Financial Services (AI-Powered Employee)
18:18 | Call Centers and Chatbots (Customer Story)
25:27 | AI-Augmented Banker
30:44 | Key Takeaways
33:59 | Q&A and Closing Discussion